Complaints
MILLENNIUM DENTISTRY'S COMPLAINTS PROCEDURE:
IF YOU ARE DISSATISFIED WITH THE CARE OR TREATMENT PROVIDED BY THE PRACTICE:
if you are unhappy with the care or treatment that you have recieved, talk to the complaints manager at the practice or your dentist. The complaints manager at our practice is Dr M. segal or Dr A. Segal. If you wish you may then make a formal complaint (either orally or in writing) please address to the dentist concerned. You can expect a response from the dentist within 10 working days. In most cases dental complaints are resolved at this stage but if the mattter has not been dealt with to your satisfaction, then you might seek advise from the local Community Health Council/Health Authority/Primary Care Trust (If the treatment was carried out on the NHS service) or if the treatment was undertaken privately, a local Citizan's Advise Bureau.
IF YOU HAVE ANY COMMENTS:
If you have any comments about the care and treatment you have recieved at the practice, Please talk to your dentist or practice manager(Kate Ransome/Becci Mace) We are very anxious to receive feedback, either positive or negative so that we can improve the standard of care and service that we provide. We have a practice complaints procedure and if you wish to make a complaint, please contact the practice's complaints manager.
COMPLAINTS POLICY:
If you have a complaint about the standard of care , treatment or service provided by the practice please contact our complaints manager. We have a complaints procedure that we use to ensure that complaints are resolved as quickly and easily as possible.
